FAQs

Frequently Asked Questions

    General Questions:

    Q: What method of payment do you accept?

    A: We accept PayPal as the only payment method at the moment as it provides the best buyer protection.

    Q: Is it safe to shop on your website?

    A: Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, MySportCentre.com uses two layers of security protection to safeguard your online transactions. The first layer is the Secure Sockets Layer (SSL) technology, which provides you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. The second layer is the McAfee Secure, which secured the website from any malicious links or malware.

     Q: Which currency do you accept for payment?

    A: We only accept US dollars as the payment currency. We provide an approximate conversion of the equivalent local currency for the product price listed on our website/web pages for reference. 

     

    Shipping & Delivery:

    Q: How can I track my order?

    A: Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. Track your order here.  If you have any further question, please email us at kent@mysportcentre.com or sales@mysportcentre.com, and our staff will be happy to assist you.

    Q: I am still waiting for my order. What Shall I do?

    A: You can track your order here. You order may take up to 20 business days to arrive. If you have any further question, please email us at kent@mysportcentre.com or sales@mysportcentre.com, and our staff will be happy to assist you.

    Q: How are my items shipped?

    A: Your items are shipped by our fulfillment center and will usually reach you via your local postal service in your location. If you purchased multiple items in your order, it is possible that your items are shipped in separate packages

    Q: What times are deliveries usually made?

    A: Our products are usually delivered during local business hours (i.e. Monday to Friday, 9am-5pm) by the local postal system.

    Q: How long will it take to receive my order?

    A: We use standard shipping on all our products the delivery time is between 10 to 20 business days on average.

    Q: What happens if I am not home to accept the package delivery?

    A: Not to worry, most of our items will be left in your post box if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of it.

    Q: Where do you ship from?

    A: We have a few warehouses around the world, in the United States, UK, and China. Generally, most of the orders are shipped from our warehouse in China due to convenient logistics.

    Q: I provided the wrong mailing address. What shall I do?

    A: Not to worry, as long as you reach out to us immediately regarding the error in your address, we will be more than happy to change it for you.

    Just email us your full, correct address along with your order number to kent@mysporcentre.com or sales@mysportcentre.com and we will update your details.

    Q: Can I change my address after receiving shipping confirmation?

    A: As for our Terms & Conditions, once an order has been shipped out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

    Q: Do I pay for eventually custom duties and/or import taxes?

    A: MySportCentre.com cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

    MySportCentre.com is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

    Q: I purchased multiple items in my order. Will they be shipped together?

    A: If you purchased multiple items in your order, it is possible that your items are shipped in separate packages. 

     

    Returns and Exchanges

    Q: Can I return an item that I don't like?

    A: Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage is paid by the returner. Proof of postage should then be emailed to us at kent@mysportcentre.com or sales@mysportcentre.com, as proof of delivery.

    Please, also check out our Returns & Refunds Policy in full here.

    Q: Will you refund me the shipping cost?

    A: Depending on the item and reason, refunds are available to those who qualify.

    Please, also check out our Returns & Refunds Policy in full here.

    Q: Can I return an item and exchange it for something else?

    A: Provided that the returned item is in perfect conditions, exchanges are possible. Please drop us an email at kent@mysportcentre.com or sales@mysporcentre.com and we will sort something out for you!

    Please, also check out our Returns & Refunds Policy in full here.

     

    Order Changes

    Q: I have changed my mind about an order. What shall I do:

    A: If you have changed your mind about your order, please email us at kent@mysportcentre.com or sales@mysportcentre.com with your order number and let us know what's happening. Our team will be happy to assist you in finding a solution.

    Q: Can I change my order after I received shipping confirmation?

    A: Unfortunately, no. All orders that have left our warehouse are final and not changeable.

     

    Refunds and Cancellations

    Q: What is your return policy?

    A: We want our customers to love our products! If you are not totally satisfied with your purchase, you can return your item(s) within 14 days for a refund.

    To be eligible for a return, your item(s) must be unused and in the same condition that you received it with the original packaging. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)

    Please check out our Returns& Refunds Policy in full here.

    Q: How long does it take to process the refund?

    A: Once the refund has been processed and the return delivery was accepted, this takes up to 14 working days to be processed.

    Q: I have not received my refund. What shall I do? 

    A: Please notify us immediately via email at kent@mysporcentre.com or sales@mysportcentre.com should you have not received after 14 working days. A member of our staff will be happy to sort this out for you. 

     

    Damaged Items

    Q: What should I do if I received a damaged / faulty item?

    A: If you have received a damaged item, please email us immediately at kent@mysportcentre.com or sales@mysportcentre.com and you would be given a choice for us to either refund or ship you a replacement item.

     

    Emails and Notifications

    Q: I did not receive a confirmation email. What shall I do?

    A: If you have not received any emails from us confirming your purchase, please let us know immediately via email at kent@mysportcentre.com or sales@mysportcentre.com with your full name and shipping address, and we will help to sort this out quickly.

    Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.